Privacy Policy

Clarity Reiki & Wellbeing

Last updated: 20 October 2026

At Clarity Reiki & Wellbeing, your privacy and confidentiality are important to us. This policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment or receive a Reiki session.

Who we are

Clarity Reiki & Wellbeing is an independent Reiki and wellbeing practice based in Stockton Heath, Warrington, providing appointments to adults aged 18 and over.

For questions about your personal information, contact:

Email: hello@clarityreiki.co.uk
Website: www.clarityreiki.co.uk

Information we collect

We may collect:

Your name, email address and telephone number.

Appointment details and booking history.

Payment and deposit information processed through Square.

Relevant health and wellbeing information provided during your consultation.

Signed consent forms and confidential session notes.

Communications relating to your appointments.

We only seek information reasonably necessary to provide our services safely and effectively.

How we use your information

Your information is used to:

Arrange, confirm and manage appointments.

Process payments and deposits.

Conduct consultations and record consent.

Maintain relevant treatment records.

Respond to enquiries.

Meet applicable legal, regulatory and insurance obligations.

We do not sell your personal information.

Our legal basis for processing

We process appointment and contact information where necessary to provide our booked services, and other information where required to comply with legal obligations or pursue legitimate business interests.

Health information receives additional protection under UK data protection law. Where we rely on your explicit consent to record relevant health and wellbeing information, we will request that consent separately and explain that you may withdraw it.

Withdrawal of consent does not affect processing already carried out lawfully, and some information may need to be retained where another lawful basis applies.

How we store your information

Client consultation and treatment records are maintained in paper format and stored securely in locked storage, accessible only to authorised persons.

Appointment information is managed using Square, and business communications may be stored through Google Workspace.

We take reasonable precautions to protect personal information against unauthorised access, loss or misuse.

Sharing information

We use third-party providers, including Square for bookings and payments and Google for website and business communication services.

We may disclose information where legally required or where necessary to establish, exercise or defend legal claims.

We do not share confidential consultation information for marketing purposes.

Some service providers may process information outside the UK, subject to applicable data protection safeguards.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of applicable legal requirements, insurance conditions and potential claims.

Records are reviewed periodically and securely destroyed when no longer required.

Your rights

Under UK data protection law, you may have the right to:

Request access to your personal information.

Ask for inaccurate information to be corrected.

Request deletion in certain circumstances.

Object to or request restriction of certain processing.

Withdraw consent where consent is our lawful basis.

Complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact hello@clarityreiki.co.uk.

Website and cookies

Our website is hosted using Google Sites. Our booking service is provided by Square.

These services may use cookies or similar technologies for website functionality, security and booking services. Please refer to their respective privacy information for further details.

Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The latest version will be published on our website.

Contact: hello@clarityreiki.co.uk